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Return & Cancellation Policy

Please Note:

1. The return or exchange policy do not include the customized item and the gifts.

2. All returned items must be same as the original condition - unworn, unwashed, unaltered, undamaged and with no scent of perfume.

3.we do not take responsibility for the shipping fees of the product which you are going to return to us.. 

4.You should contact our costumer services at first .If not ,your refund will be denied.

Our Policy For dresses

1. Quality Issues

Defective or damaged items: If your items were defective or damaged, you would be qualified for a refund.

Color mismatch: The settings of your computer screen may alter the color of the pictures shown on our website. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. The pictures on the website are only for reference. However, if you are positive that you have received the item in a wrong color, please provide the photos as a proof and contact us for a refund or exchange for a new one.

2. Sizing and Fitting Issues

As all of our dresses are hand-sewn, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Please understand that items that do not fit properly but is in accordance with the specifications you ordered do not qualify for return or exchange.

If your dress size differs for more than one inch from the specifications of your order, please contact our customer service and we'll help you with that. We strongly suggest that you check our size chart before placing the order.

3. Shipping Issues

If your item was mis-shipped, you would be eligible for a full refund (shipping cost included).

If there was an item missing from your order, please contact our customer service to resend you the missing item or you may ask for a refund.

In case your package was lost, please contact our customer service for a new package or ask for a full refund (shipping cost included).

If your items were damaged during delivery, please contact our customer service for exchange or return. Please remember to obtain "Proof of Damage" documentation from your delivery carrier and include it in your returned package.

4. Other Issues

If you order a stand size and there is no quality related issue , but you happen to dislike it, please contact our customer service for exchange or return. You may get a 80% refund of product purchase price, and the other 20% is charged for restocking fee. The shipping fee will not to be refunded. And you'll be responsible for the return shipping cost.

Please note: If your dress is shipped free previously, the shipping cost paid by us would be taken from the total refund amount.

Part 2: For regular clothes

1.If the item is damaged, or mis-shipped, you can get a full refund (shipping cost included) or ask for a replacement.

2.If there is no issue with the item, but you still want to return it, you can return it and get a refund ,and you'll be responsible for the shipping cost.

Return Procedures

Step 1: Please send an email to us at service@gbdress.com with your Order ID within 30 days upon receiving your order. Please include an explanation and photographs stating the reason for your return. The returns without prior approval from our Customer Service are not acceptable.

Step 2: Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that is to be filled in and included in your return package. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.

*Note: Please don’t use expedited courier like UPS, DHL or FedEx. Refunds for the return shipping are calculated using the lowest-cost shipping method. The normal economic Post Office service would be recommended. Please remember to email us the tracking number of the return parcel.

Step 3: We will process the refund as soon as we have confirmed that the product has the problems you have mentioned and meet our return policy. Usually it takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service.

*This return policy does not apply to our business resells. Please contact us for additional instructions.

Cancellation Policy

We realize that it is a big problem for you to choose the dream dress for your wedding day. You want to be perfect and can easily change your mind at any time. However, all our orders, either customized items or standard items .Once they are tailored, the material cannot be recycled. But the good part is,after your placing your order,you still can make changes. Please read the details below and in case you will happen to te situation.

Our Policy

1. Unpaid orders

All the unpaid orders would be cancelled automatically 30 days after you place the order. 

2. Paid orders

<td >Product purchase price <td >Shipping cost

Time frameRefund
 
Cancelled before tailoring starts 100% 100%
Cancelled within 24 hours upon beginning of tailoring process 80% 100%
Cancelled within 24 to  72 hours upon beginning of tailoring process 70% 100%
Cancelled after 72 hours  upon beginning of tailoring process 50% 100%

* Once the order has been shipped, it cannot be cancelled.

How to Cancel a Paid Order?

Please send email or message with order ID when you have cancellation request. We will address your request as far as we can and according to the above time frame which is based on the arriving of your email or message.